Minister for Investment and Development of Kazakhstan Zhenis Kassymbek reported that flights from Sharjah and Dubai cities were canceled due to heavy fog and low visibility. As a result, it affected about 500 people, who were sent to Kazakhstan. To address this situation, together with the Ministry of Foreign Affairs of Kazakhstan, operational headquarters was established for airlines and tour operators.
"We are the first to involve a system mechanism to guarantee the rights of citizens of Kazakhstan in the field of outbound tourism. 300 passengers was evacuated under the guarantee of "Turistіk Kamkor" corporate fund on December 31; the remaining passengers were transported by regular flights of other airlines. They were given hotel accommodation and meals for the period of the delay. According to the airline, the full cost of the tariff will be refunded to all passengers of canceled flights," Zh. Kassymbek said.
The minister also reported on the situation at Istanbul airport, where a number of flights to Kazakhstan have been also canceled due to the heavy snowfall. As a result, about 900 people were affected; 600 of them were taken at the time of the opened weather windows, even 300 people at the moment are in the airport. Kazakhstan shall take measures to ensure food and accommodation in hotels.
Prime Minister of Kazakhstan B. Sagintayev instructed Ministry of Investment and Development, and Foreign Affairs to keep this issue under special control.