On May 2 the Prime Minister Bakytzhan Sagintayev chaired a meeting of the Government on export policy, export support measures, consumer protection, digitalization of transport and logistics.

Head of the Kazakhstan Temir Zholy NC, Kanat Alpysbayev, reported on the implementation of the sectoral Strategy “Digital Railway” for 2018-2022.

K. Alpysbayev informed about the introduction of modern information systems in the key operating segments of the Company – freight, passenger transportation, railway infrastructure and transport logistics.

"The Digital Railway strategy provides for the implementation of 21 projects, two of which are carried out under the state program Digital Kazakhstan," the Head of KTZh said.

In the sphere of passenger traffic, the objectives are to increase the focus on customer, improve the quality of services provided. So, in the framework of electronic ticketing, passengers are presented with an alternative possibility of obtaining tickets through Internet resources and over 17 thousand terminals. Transparency in the availability of seats in trains, as well as the functions of "waiting list" and "train rating" have been provided. Last year, e-ticket sales accounted for 64% of the total number. By 2020, the goal is 90% transition to e-tickets.

"It is planned to implement a system of centralized management of customer appeals 24/7, which will improve feedback from clients through prompt response to complaints," K. Alpysbayev added.

Digitalization of processes in the sphere of multimodal transport is aimed at the development of transit container transportations. A single platform for the electronic exchange has now been created. Its participants are more than 1700 customers. The automated system of processes on the FEZ «Khorgos - East Gate» was introduced. This reduces the passage of vehicles through the checkpoint from 10 minutes to 30 seconds, the costs of participants at registration – from €2000 to €200, and also reduces the risks of corruption offenses.

"In order to reduce the time for processing orders and choose the optimal logistics route, an integrated multi-modal transportation management platform is being implemented on the principle of "single window," K. Alpysbayev noted.

Information systems are also being introduced in freight rail transport. They increase the efficiency of the transportation process, ensure the timely delivery and safety of goods, simplify the procedures for crossing the borders of other railway administrations.

"The company implemented a service for online tracking of goods, introduced a system of electronic lock devices that ensure the safety of cargo and prompt response to attempts to unauthorized access to cargo, introduced an automated system "Contract and commercial work." A 100% "paperless" application for cargo transportation was implemented, as well as integration with the Astana-1 Information System of the SRC MF RK,” K. Alpysbayev said.

Within the framework of the Digital Railway, the Company is working on cost optimization, the implementation of the digital path diagnostics project, the Traffic Management and Digital Services Center at 17 railway stations.

According to preliminary estimates, the total economic effect from the implementation of the Strategy's projects will be 115 billion tenge.

"Successful implementation of the projects of the state program Digital Kazakhstan will ensure the improvement of the country's logistics environment," K. Alpysbayev emphasized.

 

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