04 September 2025, 08:50
In his Address “Fair Kazakhstan: Law and Order, Economic Growth, Public Optimism,” Head of State Kassym-Jomart Tokayev instructed the Government and regional akimats to pay special attention to the development of digitalization and artificial intelligence. The President emphasized that Kazakhstan must consolidate the achievements in this field and actively introduce artificial intelligence technologies into the “e-government” platform. In this regard, the Government is strengthening its efforts to implement digital solutions and AI technologies in all areas, considering them a key tool for accelerating the country’s economic growth.
As part of the large-scale digital transformation carried out since 2021, a set of digital solutions has been implemented in Kazakhstan’s ministries aimed at increasing the efficiency of public administration, reducing administrative and corruption barriers, and improving the quality of services provided to citizens and businesses.
As a result, more than 28 billion tenge have been brought out of the shadow economy, and more than 13 billion tenge of budget funds have been saved. The overall effect of the implemented solutions amounted to 51.3 billion tenge. The time required to provide public services has been reduced 20-fold, and corruption and administrative barriers have been significantly decreased.
A platform-based model of public administration is being introduced, based on the principles of client orientation, transparency, efficiency, and maximum automation. Mechanisms for proactive service provision have been launched, minimizing citizen involvement in the process of receiving services.
A Digital Government Support Center has been established, and the practice of business process reengineering has been introduced in cooperation with the Digital Government Office, providing for analysis, redesign, and scaling of effective solutions.
“Today Kazakhstan ranks 24th among 193 countries in the world in terms of digitalization and is among the top ten leaders in the online services index. Already 92% of public services are available online,” said Minister of Digital Development, Innovation, and Aerospace Industry Zhaslan Madiev.
In line with the implementation of the President’s Address, Kazakhstan is actively introducing G2C (government-to-citizen) digital services that make access to public services faster, more transparent, and more accessible.
The full transition to electronic medical certificates and sick leave forms has eliminated paper document flow, reduced the shadow economy by 7.5 billion tenge, and ensured transparency of the system. The budget savings amounted to 450 million tenge. Telemedicine has opened the possibility of remote consultations and diagnostics, covering 1.5 million services and saving the population more than 13 billion tenge.
Enrollment in kindergartens and schools has been digitized, improving the process by 46%. A child can now transfer from one school to another in just one day instead of five, increasing efficiency by 66%.
Teacher professional development is now faster — automatic selection and digital distribution have reduced the process from two to three months to two weeks, resulting in savings of 119 million tenge. College admission has also been simplified: online applications and automatic verification of preferential status have reduced document processing times from five days to thirty minutes.
University admissions and dormitory placement have also been implemented online — a unified service allows applicants to submit documents, register with a clinic, complete military registration, and obtain a dormitory place. The introduction of the electronic Unified National Test (UNT) certificate has saved the budget 83 million tenge and saved citizens more than 300 million tenge.
For road users, the e-accident protocol has been introduced: a mobile service allows accidents to be recorded without police involvement. Now insurance payments are made in 5 days instead of 40, with an economic effect of 516 million tenge.
Enforcement proceedings have been automated — cases are initiated automatically, notifications are sent via SMS, and the involvement of private enforcement officers is excluded. This ensures annual savings of 2 billion tenge.
Digital notarized powers of attorney can now be obtained via video call, significantly increasing the number of issued documents and simplifying the process for citizens.
To improve the targeting of social support, the “Social Wallet” project has been implemented. The first block — free and subsidized meals — has been introduced in 2,369 schools, and the “Business Wallet” for accounting of hot meals is operating in 3,950 schools.
“We are implementing digital solutions in the social sector. The ‘Social Wallet’ project allows us to monitor the provision of free meals, eliminate false reporting, and use budget funds more efficiently. Today this tool is being scaled up and implemented in all schools of the country,” added Zhaslan Madiev.
The IT sector is showing steady growth. The number of IT companies in the country has exceeded 18,000, with a growth rate of 16% over the last three years. A key driver has been the development of the international technopark Astana Hub, which brings together more than 1,700 participants. The total revenue of residents has reached 1.2 trillion tenge, and export revenue has exceeded 140 billion tenge.
A key element of the innovation ecosystem has been the creation of regional IT hubs — there are now 19 of them in Kazakhstan. In addition, overseas platforms have been opened in Saudi Arabia, the USA, the UK, Dubai, and China.
Astana Hub, together with international partners, is developing the startup ecosystem. Under the AI’preneurs and Silk Way Accelerator programs (in partnership with Google), Kazakhstani projects are entering global markets. More than 40 startups have undergone acceleration in Silicon Valley thanks to cooperation with AlchemistX, Draper University, and Silkroad Innovation Hub. By 2026, Kazakhstan aims to achieve $1 billion in IT service exports.
The Tech Orda program aims to train 100,000 IT specialists in 2025. Both online and offline programs are being implemented — Tomorrow School, AI’Preneurs, Decentrathon 2.0, as well as specialized courses such as AI-People Bootcamp and AI Quest 1.0.
The AI Qyzmet program — the first in Central Eurasia training civil servants in AI skills — has been launched. It aims to increase the efficiency of the civil service through the integration of digital tools into work processes.
“2024-2025 have become years of significant initiatives in the field of AI. A concept has been approved until 2029, a strategy for AI development and digital transformation is being developed, as well as a draft law on artificial intelligence,” added Zhaslan Madiev.
Work is underway to launch the International Artificial Intelligence Center Alem.AI, which will become a platform for training specialists and conducting scientific research.
Open access has recently been introduced to AlemLLM — the largest Kazakh-language language model. Startups, universities, companies, and international platforms can already use it.
In July, the first supercomputer cluster in Central Asia — alem.cloud — was launched. It will be available to businesses and researchers for developing AI solutions.
Special attention is paid to the development of domestic communication platforms. The national messenger Aitu is receiving the status of a state digital platform. It will integrate public services as well as implement cybersecurity and data protection measures.
Another priority area of the country’s digital development is the crypto industry. Kazakhstan is creating a transparent and investment-friendly ecosystem based on crypto-friendly regulation.
Among the implemented initiatives are the pilot zone “Cryptocity,” the crypto reserve project, cross-border settlements in digital assets, and the 70/30 program for upgrading energy capacities with the participation of mining investors. These measures create an open ecosystem focused on sustainable growth and technological development.
In May of this year, Kazakhstan took a significant step towards the blockchain economy — the Solana Economic Zone Kazakhstan was launched. This is the first economic zone in Central Asia based on the Solana blockchain platform, which will serve as a platform for knowledge exchange, product piloting, and access for Kazakhstani companies to the global market.
Kazakhstan demonstrates significant success in developing communications infrastructure, as evidenced by its improved position in international rankings.
Internet Access: The level of internet users has reached 93%, comparable to developed countries. In the telecommunications infrastructure index, Kazakhstan has risen to 41st place among 193 countries worldwide.
Fiber Optic Development: Over the past 10 years, the length of fiber-optic lines has increased 12-fold, providing wired internet to 71% of settlements and reducing the digital divide between urban and rural areas.
Mobile Communications: Coverage is 98%, and the national project “Affordable Internet” aims to provide 4G coverage to all settlements and key highways, as well as 5G coverage in major cities.
In addition, in January, a pilot project was launched to provide satellite internet on the Astana–Almaty route, later extended to the Astana–Ust-Kamenogorsk route. There are plans to provide internet access on all Talgo trains.
Kazakhstan is strengthening its role in the global digital economy through the Caspian fiber-optic line (FOL) project and the West–East hyperhighway, as well as the construction of data centers. Agreements have been signed with international partners — Amazon Kuiper, Shanghai Spacecom Satellite Technology Co., Ltd., and work by the operator Eutelsat-OneWeb has begun, contributing to the development of satellite technologies.
The Ministry and JSC Kazakhtelecom signed an investment agreement to connect more than 3,000 rural settlements to the Internet. Construction of the FOL will be completed by the end of 2026 (a year ahead of schedule), and remote areas will be provided with satellite communication channels by 2027.
In the Almaty region, tests of satellite internet by Shanghai SpaceSail recorded speeds of up to 200 Mbps.
Recently, Starlink services by SpaceX were officially launched in Kazakhstan. The technology will ensure stable connectivity even in the most remote regions, opening access to modern digital services.
“By 2026, more than three thousand villages will be connected to the Internet — a year ahead of schedule. In remote areas, connectivity will be provided via satellite channels by the end of 2027,” informed Zhaslan Madiev.
Kazakhstan is systematically strengthening its position in digitalization — from public services and telecommunications to artificial intelligence and space. Digital transformation is becoming one of the key drivers of growth and the country’s international standing.
#Address of the Head of State #Digitalization #Ministry of Digital Development #President's instruction
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