Emblem
Official Source of the
Prime Minister of the
Republic of Kazakhstan
Menu
Emblem
Close button

Ombudsman for consumer protection to be introduced in Kazakhstan

Tuesday, 23 November 2021, 10:11:35

At the government session chaired by Prime Minister Askar Mamin, issues of consumer protection were considered.

Minister of Trade and Integration Bakhyt Sultanov, First Deputy Chair of the Agency for Regulation and Development of the Financial Market Oleg Smolyakov, Chair of the Board of Atameken NCE Ablay Myrzakhmetov reported on the work carried out in this direction.

In order to ensure the protection of consumer rights, in 2020, amendments were made to the legislation, an Interdepartmental Council under the Government was created and administrative responsibility for violations of consumer rights was introduced.

From Jan. 1, 2021, a Unified Information System for Receiving Consumer Applications on the principle of one window — e-tutynushy, was put into effect. The number of citizens' appeals on consumer protection issues is growing every year. So, the Ministry of Trade and Integration in 2019 considered about 6 thousand, in 2020 — over 20 thousand, for 10 months of this year — more than 21 thousand calls. Consumers are concerned about the issues of housing and communal services, retail trade, medical, tourist services, communications and transport.

The draft law "On Protection of Consumer Rights" in the new edition provides for the introduction of an ombudsman institution for the protection of consumer rights in Kazakhstan.

“Improving the quality of life of Kazakhstanis is inextricably linked with an increase in the level of consumer protection, which is an indicator of the development of conscientious and competitive entrepreneurship. Confident in their rights, consumers provide an active demand for quality goods, works and services. This contributes to the development of the economy,” Mamin said.

In order to prevent violations of consumer rights in the field of Internet commerce, the Head of Government instructed the Ministry of Trade and Integration, together with interested government agencies and organizations, until the end of this year to make proposals for improving legal regulation in the e-commerce segment.

To systematize citizens' appeals and prompt response from government agencies, the Prime Minister instructed in the first half of 2022 to integrate the e-tutynushy system with the information systems of a number of government agencies.

The Ministry of Information and Social Development, together with the Ministry of Trade, the Agency for the Regulation and Development of the Financial Market and the akimats, were instructed to increase awareness of the population on the issues of protecting the rights of consumers of financial services and increasing the financial literacy of citizens.


News feed
25 November 2021, 18:32
Prime Minister Askar Mamin chairs 20th meeting of SCO Council of Heads of Government
23 November 2021, 11:59
Offtake contracts to be used to saturate domestic market with new goods — Beibut Atamkulov
23 November 2021, 11:56
Over 26 thousand complaints from citizens about violations of consumer rights considered in Kazakhstan for six months of 2021
23 November 2021, 10:18
More than 35 thousand Kazakhstanis received Pfizer vaccine — Alexey Tsoy
23 November 2021, 10:11
Ombudsman for consumer protection to be introduced in Kazakhstan
23 November 2021, 10:01
For 9 months of 2021, share of local content in regulated procurement increased by 6.4%
23 November 2021, 09:30
Influenza vaccination completed by over 99% in Kazakhstan
22 November 2021, 17:17
Government session to be held Nov. 23 in Ukimet Uyi
17 November 2021, 16:56
Askar Mamin chairs meeting of Interdepartmental Commission on Crime Prevention
16 November 2021, 12:18
All universities in Kazakhstan to switch to per capita financing system — Askhat Aimagambetov
16 November 2021, 10:37
Kazakhstan launches interactive map to track provision of villages with water — Beibut Atamkulov
16 November 2021, 10:22
In Kazakhstan, incidence rate decreased by 23% in past two weeks
16 November 2021, 09:48
Government considers issues of improving quality of higher education
16 November 2021, 09:43
Askar Mamin: By the end of 2021, drinking water supply to reach 91.8% in villages and 98% in cities
16 November 2021, 09:33
Pfizer vaccine to be supplied to commercial segment of Kazakhstan’s market
15 November 2021, 19:07
Askar Mamin meets with Deputy Prime Ministers of the Russian Federation Alexander Novak and Alexei Overchuk
15 November 2021, 16:03
Government session to be held Nov. 16 in Ukimet Uyi
15 November 2021, 10:24
Samat Ergaliyev appointed Chair of the Committee for Sports and Physical Culture of the Ministry of Culture and Sports
13 November 2021, 15:24
Government of Kazakhstan and World Bank discuss investment policy issues to achieve carbon neutrality
13 November 2021, 11:10
Zero growth in prices for socially significant food products recorded in Kazakhstan for second week in a row
12 November 2021, 16:14
Kazakhstan to chair CIS in 2022
11 November 2021, 08:24
Askar Mamin's visit to Zhambyl region: Infrastructure, pharmaceuticals, manufacturing industry and agro-industrial complex
10 November 2021, 12:00
For 10 months of 2021, growth in real sector of Kazakhstan’s economy amounted to 2.9% — Minister of National Economy
10 November 2021, 11:20
Incidence rate in Kazakhstan decreased by 3.4 times over past two months — Ministry of Healthcare
10 November 2021, 10:23
42.5% of Kazakhstanis participated in population census online — Nurbolat Aidapkelov
10 November 2021, 10:13
Baglan Bekbauov appointed Vice Minister of Agriculture of the Republic of Kazakhstan
10 November 2021, 10:09
Kazakhstan plans to develop new bills on consumer rights protection — Marat Beketayev
10 November 2021, 10:01
Askar Mamin thanked the people of Kazakhstan for their active participation in population census
10 November 2021, 09:52
Government to develop 31 draft laws in 2022
10 November 2021, 09:47
Pace of economic recovery in Kazakhstan accelerated to 3.5% in 10 months — Askar Mamin
10 November 2021, 09:21
Revaccination against coronavirus to start Nov. 22, 2021
09 November 2021, 15:15
Government session to be held Nov. 10 in Ukimet Uyi
04 November 2021, 12:16
86% of random landfills eliminated in Kazakhstan — Serikkali Brekeshev
04 November 2021, 10:11
Government considers issues of ecology and environmental protection
04 November 2021, 09:44
Over past three months, number of patients with CVI decreased by 2 times — Marat Shoranov
04 November 2021, 09:35
Prime Minister instructs to ensure enhanced mode of work of monitoring groups
03 November 2021, 20:10
Almaty — locomotive for development of creative industries
03 November 2021, 19:05
Official opening of De Montfort University took place in Almaty
03 November 2021, 16:53
Meeting on epidemiological situation held in Almaty
03 November 2021, 15:06
Yeraly Tugzhanov discusses Ulttyq Ruhani Zhangyru national project with scientists and creative industry representatives of Almaty
03 November 2021, 14:48
Government session to be held Nov. 4 in Ukimet Uyi
03 November 2021, 12:25
Yeraly Tugzhanov gets acquainted with progress of work on reducing deficit of places in Almaty schools
02 November 2021, 19:40
Askar Mamin holds talks with Prime Minister of the Russian Federation Mikhail Mishustin
02 November 2021, 15:51
Increasing incomes of population, connecting communications, repairing and building roads — Auyl - El Besigі program under implementation in regions of Kazakhstan
02 November 2021, 08:58
Askar Mamin participates in COP26 global summit on climate change
29 October 2021, 12:38
Askar Mamin instructs Government to inspect implementation of Auyl - El Besigi project in all regions
28 October 2021, 19:29
Kazakhstan hosts Global Pharm, first International Forum on Development of Pharmaceutical Industry
28 October 2021, 12:53
Alikhan Smailov holds meeting with State Secretary - Deputy Minister of Finance of Russia Alexey Sazanov
27 October 2021, 17:25
17th Kazakh International Exhibition opened in Nur-Sultan
27 October 2021, 17:15
How Nurly Zhol program is changing Kazakhstan: Modern highways and new directions
© 2019 - 2021 Press service of the Prime Minister of the Republic of Kazakhstan.
Developed by SoftDeCo.